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Please read our Terms and Conditions for policies related to shipping and delivery. 

  • Orders that are delivered to an address outside the UK may incur duties and other taxes. You will be liable to pay any customs duties and/or sales taxes that are relevant to your order.
  • The price of a product as stated on the Humanery platform does not include delivery charges. Any delivery charges will be made clear before you select your product and during the check-out process on the platform.
  • Payments for all products must be paid in Pound Sterling or such other currency as stated on our website from time to time. Payment will be taken when we send you an email order confirmation.
  • Our website contains a large number of products for sale and from time to time it is possible that some products may be displayed at incorrect prices. If the correct price for an order is higher than the price stated on our website, we will normally contact you before the relevant order is delivered. In such event, neither we nor the relevant Vendor is obliged to fulfil the order at the incorrect lower price or to provide compensation.

Please remember, if you choose to buy a product on the Humanery platform, your contract for sale is with the relevant vendor. We provide the platform for orders and handle payments on behalf of each vendor, but we (Humanery) are not a party to your contract(s) with the vendor(s).

When placing an order, please ensure that you provide complete and accurate information. It is your responsibility to ensure that the order is correct and accurately reflects your selection. If an order is not correct in any way, you must notify us immediately by contacting  helpme@humanery.com.

Your submission of an order constitutes an offer from you to buy from the vendor(s) via our platform.  On receipt of your order, we shall send you an e-mail explaining whether the order has been accepted.  If your order is accepted, we shall send you a confirmation email on behalf of the vendor, which will confirm the order details, order number, shipping address, billing address and shipping method, and payment will be taken at that time.  

We are not obliged to accept any order on behalf of a vendor, and no contract comes into force until you receive a positive order confirmation. 

If you place an order and the product is out of stock or no longer available, we will let you know by e-mail and, unless you let us know that you are happy to wait, refund the relevant sum.  Please allow up to 7 working days for refunds to be processed – this is due to our paying processing arrangements with third parties.  We are not obliged to supply a product until we know we can supply and ship it.

If you discover that you have made a mistake with your order after we have sent you an order confirmation email, let us know immediately by contacting helpme@humanery.com. We shall try to rectify mistakes but may not always be able to do so, although you may still have the right to cancel, which we explain below.

We will send you an email when your order has been dispatched and another when delivery is complete.

Below are estimated shipping rates based on destination of the shipment. As stated above, any delivery charges will be made clear before you select your product and during the check-out process on the platform.

 
DESTINATION SHIPPING METHOD SHIPPING RATES
UK Shipping
Standard (Shipping dispatched between 3-5 business days, Includes Saturday Delivery) £3.99
Express (Orders after 4pm dispatched next business day) £6.99
Standard Northern Ireland Shipping – Shipping dispatched within 5 Business Days £7.99
Standard Highlands and Islands – Shipping dispatched within 5 Business Days £10.99
International We currently do not facilitate international shipments -
Free Shipping Free Shipping is currently available on UK based orders over £75 FREE

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